An oldie but a goodie - the cost a corporate can face in not dealing with problems quickly and effectively. Having a culture that didn't include the customer meant that United Airlines suffered the ignominy of public humiliation in the best possible way after treating some passengers very shabbily -watch the attached clip https://www.youtube.com/watch?v=5YGc4zOqozo This event occurred way back in 2009, and subsequently nearly 18,000,000 people have viewed their reaction, portrayed in a very musically and catchy manner. To make matter worse, rather than paying out $1200 for a new guitar, within 4 days of the clip being posted on line, United's share price dropped over 10% costing shareholders over $180 million . https://www.huffingtonpost.com/2009/07/24/united-breaks-guitars-did_n_244357.html There is a message in there somewhere. Comments are closed.
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Don MalcolmA perfect day involves being on my Harley with a long ride ahead.
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